Customer Service
TaxValet provides white-glove service and assigns you a dedicated sales tax accountant for individualized, proactive guidance. This includes unlimited phone/email support, real-time answers from someone familiar with your business's needs, and an extensive audit protection guarantee that no DIY software matches. Should anything fall through the cracks, our unparalleled Audit Guarantee covers 100% of exposure vs competitors offering limited calculation engine accuracy guarantees alone.
Avalara and TaxJar funnel multiple clients to general ticketing queues relying on back-and-forth emails with random reps unaware of your specific business circumstances. Support is exclusively self-service and you’re responsible for managing the sales tax function. Their audit guarantees scoop up a tiny sliver of potential liability tied just to tax decision calculations– they don’t cover missing permits, erroneous system configurations causing under-collection, and failure to file specialty tax returns, etc. which are far more impactful dollar amounts.
Sales Tax Compliance
TaxValet owns compliance A-Z: automatic filings, remittances, registrations, data preparation, cleaning up historical periods, specialty return filing, and essentially any obligation tied to sales tax so you'll always remain protected on all fronts – with no stone left unturned. Our library of connectors can model any unique integration, say custom Shopify apps or niche European marketplaces unfamiliar with basic US-centric software. Have an arcane manual billing process? We'll ingest the data, reformat sales records, and ready everything for compliant decisions and filings specific to your workflows.
Avalara and TaxJar check the basic boxes of filing automation contingent on available integrations matching your tech stack. The forced DIY approach handicaps businesses by forcing them to have the expertise and time to manage sales tax effectively. Gaps like missing data integrations, specialty return filings, and not supporting historical cleanup require workarounds or third-party services -- more Band-Aids to implement and manage internally.
Proactive Risk Mitigation
TaxValet delivers multilayered strategies to prevent issues before they arise and reduce audit risks over time. This encompasses nexus assessments identifying new permit obligations, variances detecting over/under collection of tax, automatic use tax payments, credential management for valid exemptions, and ongoing consultations when tax implications change.
Avalara and TaxJar offer minimal to zero comparable protections. Their reactive software may track economic nexus thresholds and store some customer exemption certificates, but they lack broader evaluations, automated validations/checks for correct tax decisions, or expert guidance translating tax updates into operational action steps for your systems.
Price vs Value
TaxValet offers fair, predictable pricing scaled simply based on the number of state filings. Our reasonable cost matches the premier level of tailored service and accountability provided. Unlike Avalara and TaxJar's opaque pricing with murky variables like transaction volumes, convoluted tiered plans, and costly add-on fees resulting in surprise upcharges.
Technology
TaxValet skips unnecessary complexity that overloads clients with extraneous logins, portals, and configuration requirements. Our backend workflows and system connectors focus exclusively on seamless sales data connectivity and filing processes. The complexity sits with our team, not yours.
The forced self-service nature of Avalara's and TaxJar’s software demands hands-on attention across multiple interfaces to leverage base capabilities, ensure optimal settings, sync integrations, and more. Added workload for clients better spent operating their core business.
